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City Centre
Pamporovo1700 ft
Airports
Plovdiv International (PDV)
45.3
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Kids' Paradise!
“The kids' center was a fantastic highlight of our stay, offering a range of engaging activities that kept my children entertained every evening.” view full review
Relaxing Spa
“The spa facilities provided a wonderful Turkish bath experience, perfect for unwinding after a long day on the slopes.” view full review
Thoughtful Inclusivity
“The hotel provided excellent accessibility features that ensured a comfortable experience for all guests.” view full review
Cozy Comfort
“Our room was equipped with a stunning large window, allowing for plenty of natural light and providing a lovely view of the mountains.” view full review
General
Wi-Fi
Paid parking
Safe deposit box
Lift
Hairdresser
Sports & Fitness
Exercise gym
Services
Room service
Shops/Commercial services
Dining
Restaurant
Bar/ Lounge area
Business
Business centre
Children
Cots
Spa & Leisure
Indoor swimming pool
Spa & wellness centre
Sauna
Turkish bath
Jacuzzi
Room features
Air conditioning
In-room safe
Sitting area
Dressing area
Tea and coffee facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Pamporovo,
Pamporovo,
Bulgaria,
Smolyan Province
Map view
Pamporovo,
Pamporovo,
Bulgaria,
Smolyan Province
City landmarks
4703 Pamporovo
Studenets ski center
1.3
mi
4703 Smolyan
Pamporovo Ski Resort
1.4
mi
Smolianskite ezera
2.1
mi
D.Blagoev St 1
Smolyanski Ezera
2.4
mi
Rozen
2.5
mi
Rozhen
Rozhen Observatory
3.7
mi
Nearby
Pamporovo
700 ft
Restaurants
The White Hart Pamporovo
2000 ft
4870 Pamporovo
Gloria Mar Restaurant
2700 ft
Ul. Shipka N 34
Reviews and Ratings
Reviews from guests about their experience.
62%
loved their spa retreat and can’t wait to return.
6.2/10
Nice
Rooms
6.6
Location
8.4
Service
5.0
Dining
7.0
Guest reviews
6.2/10
based on 5 reviews
7.6
7.6/10 based on 299 reviews
Rebecca
United Kingdom,
February
2025
6.0/10
The hotel offers spacious and clean accommodations, which is a major plus for a family stay. While the food is tasty and the skiing access is convenient, the service from certain staff members leaves much to be desired, which detracted from our overall experience. The spa facilities could use significant improvement, and the dining options were hit or miss, particularly in the variety of offerings.
Rooms
6.0
The rooms were spacious and clean, but some amenities were outdated and lacking, such as proper lighting and storage space.
Service
5.0
The service varied greatly; while some staff were friendly and helpful, many were unresponsive and unwelcoming, especially in the restaurant and bar areas.
Location
8.0
The hotel is conveniently located near the ski facilities, making it easy to hit the slopes, but the atmosphere can get noisy with families.
Dining
7.0
The food was generally good, but the variety can be somewhat monotonous, and it didn't always meet our expectations for a four-star facility.
Facilities
5.0
The spa facilities were below expectations; cleanliness and maintenance were lacking, particularly in the hamam area.
Robin
United Kingdom,
January
2025
6.0/10
The hotel is well-positioned for skiing with spacious and clean rooms. While the dining options are generally good, the service leaves much to be desired, particularly in the restaurant and spa areas. Additionally, some facilities need updating, but overall, it offers decent value for the price, especially for families.
Rooms
7.0
The rooms were spacious and clean, but the outdated furniture and poor noise insulation were drawbacks.
Service
5.0
Service was inconsistent, with some staff being helpful while others were unprofessional and inattentive.
Location
8.0
The hotel is conveniently located near ski slopes and has good shuttle service to the ski center.
Dining
6.0
The food was enjoyable with a good variety, but service in the dining area was lacking significantly.
Facilities
5.0
The spa facilities were disappointing, particularly the condition and management of the hamam, which detracted from the overall experience.
Cameron
United Kingdom,
October
2024
6.8/10
This hotel has its strengths, particularly for families, with great kids' activities and ample space for relaxation. While the overall cleanliness in some areas, especially the spa, leaves room for improvement, the spacious rooms were a definite highlight. However, the service experience could use significant enhancement due to some unfriendly staff interactions.
Rooms
7.0
The rooms were spacious, though they felt a bit outdated with some areas needing attention such as furniture and lighting. Cleanliness was satisfactory.
Service
5.0
Service was quite variable; while cleaning staff were nice, many other staff members seemed indifferent and slow to respond to requests.
Location
9.0
The hotel's location is excellent for skiing enthusiasts, offering great accessibility to the slopes.
Dining
7.0
Dining options were varied and provided decent quality meals, but the breakfast area often felt overcrowded.
Facilities
6.0
Facilities were a mix of positives and negatives. The pool area was comfortable, but the spa experience was disappointing, marred by issues with cleanliness.
Ross
United Kingdom,
October
2024
6.4/10
During my stay, the hotel had some great aspects, especially the spacious rooms and delicious food. However, the staff service was notably lacking, which really impacted the overall experience. The facilities, particularly the spa, need significant improvements to meet expectations. Overall, while it had its perks, there is definitely room for enhancement.
Rooms
6.0
The rooms were huge and clean, but quite outdated and lacked proper furniture, especially regarding luggage space.
Service
5.0
The service varied greatly; while some staff were helpful, many were rude and dismissive, which made requests frustrating.
Location
9.0
The location is excellent for skiing, close to the slopes, making it very convenient for winter sports enthusiasts.
Dining
9.0
The food served at the hotel was excellent and part of the all-inclusive package, which was a highlight of my stay.
Facilities
5.0
The spa facilities need serious improvement and did not meet the expectations I had based on the hotel's rating.
Judith
United Kingdom,
September
2024
6.0/10
The hotel has spacious and clean rooms, making for a comfortable stay. However, the service throughout the property leaves much to be desired, with staff often appearing disinterested and unprofessional. The dining options are generally good, but the dining experience is hindered by overcrowding. The location is convenient for accessing local ski slopes, offering great overall value for a family-friendly ski vacation.
Rooms
7.0
The rooms were spacious and clean, but lacked some modern furnishings and amenities.
Service
5.0
Service was quite disappointing; staff were often rude and unresponsive to guest needs.
Location
8.0
The hotel is well-located near ski slopes, making it easy to access skiing activities.
Dining
6.0
Dining options were generally good, but the crowding made the experience less enjoyable.
Facilities
5.0
The facilities, especially the spa, need significant improvements and cleaning.
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